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Approaches to Quality - 31st Jan 2013

Approaches to Quality - 31st Jan 2013

Every organisation wants to provide the best service it can and to demonstrate the positive results of its work.   They want to show what they do and how well they do it.  This is essentially what quality is about – knowing what you do, learning from it, and doing it better.  Increasingly, third sector organisations are using quality systems to allow them to do this.  There are plenty of quality standards around but how can you tell which one is right for your organisation?

The event will allow the participants to consider whether their organisation is ready for quality and will provide them with some practical support on how to assess where they are.

Participants will also have an opportunity to learn about some of the different quality systems available and to hear from those who have successfully attained a quality marks, learn about their "quality journey" and what the benefits were for their organisation.

Quality Marks that will be discussed will include PQASSO, Investors in People and Investing in Volunteering. We will then hear the real life experiences of the following organisations:

Depaul Ireland
Youth Initiatives

Jolena M. Flett - Advice and Advocacy Manager, NICEM

NICEM have been a leader in implementing PQASSO both within their organization and as a support tool for groups within their sector.

Advice and Advocacy Manager, Jolena M. Flett, will provide input from their extensive experience of the tool and ably answer questions on its practical implementation within small and medium sized organizations.

Kerry Anthony, CEO Depaul Ireland

Over the last 10 years Depaul Ireland has grown from a small Dublin based charity to become a significant leader in the Republic of Ireland and Northern Ireland in addressing homelessness. Depaul Ireland has invested significant resources in developing its people to reflect this growth.

Kerry will provide insight on Depaul’s journey to attain Investors in People accreditation which culminated in achieving IIP Gold in 2012.

Doug Smith, CEO Youth Initiatives

Youth Initiatives is a cross-community youth work organisation that runs projects throughout Northern Ireland that aim to inspire young people to make a contribution to their community and to reconciliation in Northern Ireland. 

Youth Initiatives relies on a large number of young volunteers to support its work and Doug will share how his organisation has attained Investing in Volunteering accreditation to help to engage with volunteers in the most effective way.

The presentation will be followed by a Q&A session when you will have the opportunity to get practical answers to any specific questions you may have about quality systems for your organisation.

CO3 is willing to run further Action Learning Sets for organisations wishing to go forward for a particular Quality Mark, if there is sufficient interest indicated.

Who Should Attend

This event is aimed a leaders of small to medium sized organisations who are interested in embarking on a quality approach for their organisation for the first time.

CO3 is presenting this event in partnership with CENI and is supported by DSD as part of the RISP programme.


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